How Does Homecoze Warranty Work? Here’s What’s Covered
We want every customer to love their Homecoze purchase — but we also know that sometimes, things don’t go perfectly. That’s why every item we sell comes with a minimum 12-month warranty and full coverage under Australian Consumer Law.
💙 Your Peace-of-Mind Guarantee
All Homecoze products are backed by a 12-month warranty that covers manufacturing defects, faulty components, or quality-control issues. If something goes wrong during normal domestic use, we’ll help make it right — quickly and fairly.
🔧 What’s Covered
- Manufacturing or workmanship defects
- Missing or faulty parts
- Electrical or mechanical faults (where applicable)
- Quality-control issues identified after delivery
🚫 What’s Not Covered
- Normal wear and tear
- Damage from misuse, neglect, or incorrect assembly
- Commercial or non-domestic use (unless stated)
- Cosmetic imperfections that don’t affect function
- Damage occurring after delivery, such as drops or water exposure
🧾 How to Make a Warranty Claim
Submitting a claim is simple. Just reach out to our support team via the Help Centre or email us directly with:
- Your order number
- A short description of the issue
- Clear photos or video showing the fault
Once received, our team will review your claim and respond with the next steps — usually within 1–2 business days. Depending on the issue, we may arrange a replacement part, full replacement, repair, or refund.
📦 Don’t Dispose Just Yet
If your product is faulty, please hold onto it (and its packaging) until our team confirms the resolution. In some cases, we may need the item returned for inspection or collection.
🪞 The Homecoze Promise
Our goal is to make furniture shopping — and ownership — easy and stress-free. Whether it’s a warranty claim, a delivery issue, or a missing part, our Brisbane-based team is here to help get things sorted quickly so you can get back to enjoying your space.
✅ The Bottom Line
Every Homecoze order is backed by a 12-month warranty and your rights under Australian Consumer Law. We’ll always do the right thing by our customers — no runaround, no excuses, just real support from an Aussie team that cares.