Privacy policy
Homecoze Privacy Policy
Last Updated: 26 May 2025
At Homecoze, we are committed to protecting your personal information and handling it in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you interact with us or use our website.
Jump to section:
- What This Policy Covers
- Information We Collect
- How We Collect Personal Information
- Why We Collect and Use Your Information
- How We Share Your Information
- Overseas Disclosure
- How We Protect Your Information
- How Long We Keep Your Information
- Accessing or Updating Your Information
- Cookies and Tracking Technologies
- Behavioural Advertising
- Text Message (SMS) Marketing
- Third Party Links
- Children and Minors
- Data Breach Notifications
- Changes to This Policy
- How to Contact Us
- Complaints
What This Policy Covers
This policy applies to your use of our website (homecoze.com.au) and any other interaction with Homecoze, including purchases, support, and marketing communications. It explains what personal information we collect, how we use it, and your rights.
Information We Collect
We may collect and store the following types of personal information:
- Name, email address, phone number, billing and shipping address
- Order history and payment method (via third-party gateway)
- IP address, browser type, time zone, and device identifiers
- Information about how you browse and interact with our website
- Communication history with our support team
- Preferences, feedback, survey responses, and marketing opt-ins
- Publicly available information from social media or third parties
We only collect information that can reasonably identify you or is necessary to fulfil our services.
How We Collect Personal Information
We collect personal information in the following ways:
- When you browse our website or use our live chat
- When you make a purchase or sign up for our marketing
- When you contact us by email, phone, or message
- When you interact with our social media channels
- From third-party tools (e.g. Shopify, Google Analytics, Meta)
- From third-party sources (e.g. advertising platforms, referral programs)
You may also provide information about others (e.g., for delivery). If so, please ensure they are aware of this policy.
Why We Collect and Use Your Information
We collect and use personal information to:
- Process and fulfil your orders
- Communicate with you about orders, delivery, and support
- Respond to enquiries, complaints, and refund requests
- Provide relevant offers, promotions, and updates
- Improve our website, products, and customer experience
- Comply with our legal obligations and prevent fraud
- Run surveys, competitions, and marketing campaigns (if you opt in)
We will only use your personal information in ways you would reasonably expect, or as required by law.
We do not sell your personal information to third parties.
How We Share Your Information
We may share your information with:
- Service providers and partners who help us operate
- Professional advisers, agents, or subcontractors
- Advertising and marketing platforms (if you opt in)
- Government authorities or regulators when legally required
- Another business if we are involved in a sale, merger, or change of control
We only share information necessary for the service being provided and request our partners to handle it in accordance with this policy.
Overseas Disclosure
Some of our service providers (including Shopify, cloud platforms, and marketing tools) may store or process your data outside Australia, such as in the United States or Canada. We take reasonable steps to ensure that any overseas third party complies with the Australian Privacy Principles.
How We Protect Your Information
We take data protection seriously. We use secure systems and technical measures to protect your information from misuse, loss, unauthorised access, or disclosure. While no method of transmission is guaranteed to be 100% secure, we regularly review our practices to maintain a high level of protection.
How Long We Keep Your Information
We retain your personal information only as long as needed to fulfil the purpose for which it was collected, or as required by law. When it is no longer required, we take reasonable steps to securely delete, de-identify, or archive it.
Accessing or Updating Your Information
You may request access to the personal information we hold about you or ask for it to be corrected if it is inaccurate, incomplete, or out of date. To do this, please contact us using the details at the end of this policy. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
Our website uses cookies and other technologies to enhance your browsing experience, improve functionality, and support marketing efforts. These may include:
- Functional cookies (e.g., shopping cart, login)
- Performance cookies (e.g., analytics)
- Advertising cookies (e.g., Meta Pixel, Google Ads)
You can control cookies through your browser settings. Blocking cookies may affect site functionality.
Behavioural Advertising
We use personal information to provide relevant ads and offers. You can opt out of targeted advertising via:
Text Message (SMS) Marketing
By subscribing to Homecoze SMS notifications, you agree to receive marketing messages at the number you provide. Message frequency may vary. Standard message and data rates may apply. Consent is not required for purchases. To opt out, reply STOP or contact our support team.
Third Party Links
Our website may contain links to other websites or services. We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before submitting personal information.
Children and Minors
Our website is not intended for users under 18 years of age. We do not knowingly collect data from children. If you believe a minor has provided us with personal information, please contact us to request deletion.
Data Breach Notifications
In the event of a data breach involving your personal information, we will notify you and the relevant authorities in accordance with our obligations under the Notifiable Data Breaches scheme of the Privacy Act 1988 (Cth).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, service providers, or legal obligations. The latest version will always be available on our website.
How to Contact Us
If you have any questions, feedback, or complaints about this Privacy Policy or your personal information, please contact us at:
Email: support@homecoze.com.au
Complaints
We take all privacy complaints seriously and aim to resolve them promptly.
If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
https://www.oaic.gov.au/privacy/privacy-complaints
