We know that sometimes things just don’t work out — whether you’ve changed your mind, ordered the wrong size, or received something that’s not quite right. That’s why we’ve made our returns process simple, transparent, and easy to follow.
💬 Change of Mind Returns
If you’ve had a change of heart after receiving your order, no worries — we accept change of mind returns within 7 days of delivery. Items must be unused, unassembled, and in their original packaging so they can be safely resold.
To start a return, just head to our Help Centre or contact our support team with your order number and photos of the item. We’ll walk you through the next steps.
📦 Return Costs & Conditions
For change of mind returns, return shipping costs and the original delivery fee (even if discounted) are the customer’s responsibility. A 10% restocking fee also applies to cover warehouse handling and inspection. Once received and approved, refunds are issued back to your original payment method within 3–5 business days.
🔧 Damaged, Faulty or Incorrect Items
If something arrives damaged, faulty, or not what you ordered, we’ve got you covered. Simply contact us within 48 hours of delivery with clear photos or a short video of the issue. Our team will assess it quickly and arrange a replacement, repair, or refund where appropriate.
Every order is protected by our Freight Protection Promise, which covers your parcel from dispatch until delivery — giving you full peace of mind.
🧰 Product Warranty
All products from Homecoze come with a minimum 12-month warranty against manufacturing defects. If something goes wrong within the warranty period, our team will help arrange a solution — whether that’s a replacement, part, repair, or refund depending on the situation.
Warranty claims require clear photo or video evidence of the issue. Please don’t dispose of any items before we’ve reviewed your case — sometimes we’ll request the product back for inspection.
💙 Friendly, Local Support
Our Brisbane-based support team is here Monday to Friday, 8:30 am to 4:30 pm AEST, ready to help with any return or warranty enquiry. Whether you prefer chat, email or our online Help Centre, we’ll make sure your experience is smooth and stress-free.
✅ The Bottom Line
Homecoze returns are straightforward — no confusing forms or fine print. You’ll get clear instructions, fair conditions, and responsive help from real people every step of the way.
